Rising Threats:

Over the past few years, Australia has seen a troubling rise in assaults against frontline workers, particularly in the airline industry. What was once considered rare has now become an all-too-common reality for flight attendants, ground crew, and customer service teams.

Verbal abuse, physical aggression, and even in-flight incidents are increasing—placing not only staff at risk but also passengers and the broader travel experience. Tensions fuelled by delays, policy frustrations, and personal stressors often erupt into confrontations, leaving workers vulnerable and unprepared.

Airlines are reporting spikes in absenteeism and stress leave, while customer-facing staff are calling for more support and effective training. It’s no longer enough to rely on instinct or outdated procedures.

At ResolveComm, we believe this issue demands more than awareness—it requires action. Situational awareness, communication strategies, de-escalation, and tactical containment should now be a standard part of frontline training in aviation and beyond.

It’s time to equip our frontline with more than a smile—they deserve tools, skills, and real protection.