Under Pressure:

Real estate agents are no strangers to high-stress environments—but in recent years, aggression toward property professionals has escalated noticeably across Australia. From open homes to private inspections and tenancy disputes, more agents are reporting verbal threats, harassment, and even physical confrontations.

Tight rental markets, rising interest rates, and economic pressure have fuelled public frustration, with frontline staff often bearing the brunt. While real estate may not be traditionally seen as a “high-risk” industry, the growing number of incidents says otherwise.

Unfortunately, many agents are left unprepared to manage these hostile situations, relying on instinct rather than training. But instinct isn’t always enough.

At ResolveComm, we’re helping real estate teams strengthen their frontline safety through tailored programs focused on communication, situational awareness, de-escalation, and safe disengagement. Every agent deserves to feel safe at work—and to walk into a property with confidence, not concern.

It’s time the industry made safety as much a priority as sales.