Situational Awareness

Whether you're working in aviation, real estate, public transport, or government—one skill stands out as a game-changer: situational awareness.

It’s more than just being alert. It’s about reading the environment, understanding behavioural cues, identifying risks early, and knowing when (and how) to act. In high-pressure or unpredictable settings, this skill can mean the difference between calm resolution and dangerous escalation.

Yet most industries still treat situational awareness as optional—or worse, leave it out of training altogether.

At ResolveComm, we’re seeing the results of this gap firsthand: increased incidents, higher rates of stress leave, and frontline staff feeling unsupported.

Our programs embed situational awareness into real-world training, combining communication, risk assessment, and de-escalation techniques tailored to your industry. Whether it's a tense inspection, a disruptive airline passenger, or a frustrated customer at the service desk, your team will be better prepared—not just to survive the moment, but to take control of it.

Because awareness isn’t a luxury. It’s essential.